We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed when your order is placed.
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
1. Shop for your items on our website and add them to your cart.
2. Setup your Bongo International account by clicking the below image.
3. After signup, Bongo will provide you with your very own US address.
4. Back at our site, proceed to checkout.
5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
7. Choose your domestic shipping method, and Place Order.
8. Once completed, finish your verification process with Bongo.
9. Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started!
In addition, customers on all international furniture orders are responsible for all duties, taxes, and fees. Any transportation across borders is the sole responsibility of the customer and 2 Sweet Sisters is not liable and does not accept responsibility for the customers transportation to another country. Additional shipping costs are the customers responsibility. 2 Sweet Sisters will deliver large/oversized items including furniture via freight to US addresses only. Customer understands that items sold in the US are licensed for use with in the US and may not meet other countries standards. Once delivered to the US address, the furniture becomes the sole property of the customer and is not returnable or exchangeable for any reason. There are no exceptions to this policy. ANY International orders canceled less than 2 weeks prior to shipping WILL incur a 15% processing fee.
Both parties consent to the exclusive jurisdiction of the federal and
state courts located in Lexington County , South Carolina, in any action arising
out of or relating to this agreement. The parties waive any other venue
to which either party might be entitled by domicile or otherwise.
These Terms as supplemented or amended by our Customer Agreement or any
applicable “click-through agreements,” or verbal agreements contain the entire agreement
between you and us with respect to our Website and supersede all
previous communications and agreements, whether oral, written, or
electronic between you and us with respect thereto. These Terms are
governed by the laws of the State of South Carolina without regard to its
conflicts of law provisions. All actions or proceedings arising out of
or relating to these Terms will be held exclusively in state or federal
court in Columbia, South Carolina. You hereby irrevocably consent to the
personal jurisdiction of said courts for all such purposes. Our failure
at any time to require performance of any provision of these Terms or
to exercise any right provided for herein will not be deemed a waiver of
such provision or such right.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. 2 Sweet Sisters reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
You are responsible for reviewing your order both online and via e-mail for accuracy. Any discrepancies should be brought to our attention within 24 hours.
All customers who place orders via phone or e-mail are subject to 2 Sweet Sisters terms and conditions. By placing an order via phone you are subject too all terms and conditions, you will be asked to agree to them during the call.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether 2 Sweet Sisters. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We will ship your product as it becomes available. Estimated ship times are noted for each product. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the 2 Sweet Sisters site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the 2 Sweet Sisters site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
Our goal is to provide you with the superior quality service and merchandise. It is important to us that you are happy with your purchase. Many of our products are custom designed at the time an order is placed, we ask that you please make your selection very carefully as these items are not returnable.
Non-furniture & Non-custom designed purchases If you are not satisfied with your purchase, you must notify 2 Sweet Sisters within 14 business days of receiving your order. All returns must have prior authorization.Please email customerservice@2sweetsisters.com. for a return authorization code and return shipping information. Orders which are returned without prior authorization will not be refunded. If and item is returned without prior authorization, it will be returned to the customer at the customers expense. Shipping and handling fees are non-refundable, refunds which are approved for any reason except for damage are subject to a 25% restocking fee. All returns must be unused and returned in the original packaging for full credit.
Upon receipt of your approved return, we will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you have selected in exchange. There are absolutely no returns, exchanges or credits after 30 days from receiving your order. Shipping costs cannot be refunded. All approved returns must be received within 10 days of approval, after 10 days the right to return the item is forfeited. All shipping charges are the customers responsibility. If you received free shipping with your purchase, the actual shipping cost of the initial shipping and handling will be deducted from your refund. Shipping costs will apply to replacement items. Insurance and tracking are recommended as we are not responsible for packages lost in transit to our return address.
Furniture & Custom Designed Orders All furniture and custom-designed bedding, accessories, select gifts, special order items, or other made-to-order/custom made upon order products require payment in full upon order. Because artisans craft these items to your specifications, 2 Sweet Sisters cannot accept returns, exchanges, refusal of delivery, or cancellations on these products, unless defective. Delays in delivery are sometimes unforeseen. A delay in delivery on a custom order item or special order item is not grounds for a refund, cancellation, or refusal. A custom ordered item or special order item cannot be cancelled, returned, or refused for delivery due to a delay of any type in the shipping. All furniture delivered via freight MUST be check for defects at the time of delivery and defects must be noted to the driver and 2 Sweet Sisters.
Clearance and Sale Items:Clearance and most sale items are considered a final sale and are not returnable.
Returns for Drop Ship Items: A drop ship item is any item that ships directly from the manufacture. These items require prior return authorization. Drop shipped items must be returned to the manufacturer at buyer expense withing 10 days and may be subject to a 25% re-stocking fee based on manufacture.
Shipment Refusal and International Orders: Customers who refuse to accept delivery of any order will be held responsible for the actual postage, shipping, and handling fee's associated with the delivery as billed by the shipping company and manufacture. On international orders you may not refuse shipment, doing so will forfeit any refund. Furniture, Bedding, and Oversize items shipped internationally are not returnable or refundable. Items being stored at the customers request are the sole property of the customer, any additional fees associate with the refusal of delivery are the responsibility of the customer.
Returns & Exchanges on items that are Lost, Delayed or Damaged: 2 Sweet Sisters is not responsible for lost, delayed, or damaged items that are being returned. Please send all returns with insurance and delivery confirmation. Customer will not receive free shipping on exchanges. Note: All packages sent via UPS or FedEx are traceable. Items sent via US postal Service are not traceable nor insured unless you specifically request those services. 2 Sweet Sisters is not responsible for UPS,FedEx, or USPS internal delivery delays. Furniture shipped internationally is not returnable or refundable.You can email us at sales@2sweetsisters.com
Canceled orders 2 Sweet Sisters reserves the right to cancel orders or refuse service to anyone at any time. We reserve the right to cancel orders for items that have been advertised at a wrong price, discounted rate, have incurred an unusually long back order time or have been discontinued. We also reserve the right to cancel any order which was posted to the site with errors of color, style or price.
Items stored at any of our warehouses and/or any of our manufactures warehouses at the customers requests cannot be canceled or returned. These items become the sole property of the customer upon order. If 2 Sweet Sisters suspects an item that you have returned has been used, your merchandise will be shipped back to you at your expense.
Custom order items and special order items cannot be canceled and are not returnable. All furniture orders canceled or refused delivery on will be subject to a 25% restocking fee.
Important: We can not return or exchange any merchandise purchased from the following manufacturers, unless defective, as they are considered special order items. Bebe Chic, Bratt Decor, Doodlefish Kids, Rock a Bye, Little Things Mean a Lot, Caden Lane, House Inc, Classic Cottages, Nollie Covers, Olena Boyko, Lulla Smith, Lito, Little Bunny Blue, Maddie Boo, Corsican,Newport Cottage, Little Castle, and Country Cottages. Christening/Baptisms gowns are not returnable. Also, all artwork, fabric, and personalized items can not be returned. If a non-returnable item is received in damaged condition, you will receive a replacement. This does not warrant a refund. If you wish to cancel an order for furniture or a custom made item, you may do so within 24 hours of the placement of the order. On the second day, your order will go into production. Any cancellation, or refusal of delivery after the 2nd day will be subject to a 25% restocking fee.
2 Sweet Sisters ships merchandise via UPS, USPS, FedEx and by specialized furniture carriers. Many factors determine which option is used to ship your purchase, including the weight and dimensions of the product. Most orders are shipped direct form the manufacture or artist to your residence or business. Please note that we are unable to arrange delivery to P.O. boxes.
Delivery Time: Delivery times vary from product to product. Many of our products are individually constructed and painted at the time your order is placed and considered made-to-order, please allow 2-12 weeks for completion and 3-7 days for shipping. Some furniture pieces can take 2-4 weeks for delivery when shipping via white glove. 2 Sweet Sisters will make every effort to expedite your order, however we work with many artisans and manufactures therefore shipping schedules may vary and can exceed 8 weeks. You will be notified by email or phone when your order has shipped. Orders cannot be canceled once shipped. Once shipped all orders will be treated as a return. On occasion furniture shipment may be delayed based on availability or shipping complications, this is not grounds for cancellation or refusal.
Freight Delivery, customers are required to arrange delivery with the freight company upon receiving a call to schedule delivery. If customer does not arrange delivery within 2 weeks of the freight company calling to schedule delivery, they will be subject to additional holding fees.
Delivery information/Receiving Freight: Check that all pieces listed on the delivery receipt are present at the time of delivery. Open and inspect all cartons for visible damage before signing the Bill of Lading.If you are unable to inspect them at the time of delivery, write “possible concealed damage” on the delivery receipt. Visibly damaged freight should be refused at time of delivery.
Concealed damage (damaged discovered once the box has been opened), visible damage, or missing pieces should be reported to customerservice@2sweetsisters.com or 866-748-8075 x 5 within 72 hours of delivery. FedEx -- Some Bratt Decor items are shipped via FedEx. FedEx does not require that the consignee is present at the time of delivery. Signature service may be requested.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
